CalmAfterReboot

UK MSP customer, mid-size logistics SME, ~50 users, single Carlisle office, international remote workers

Most "should we move to Azure?" conversations in the SME / lower-mid-market space happen without proper discovery. The recommendation is made on vibes — usually a senior engineer reacting to a bad incident, or a sales conversation driven by Microsoft licensing pressure. This document is the framework I use to scope properly before producing a recommendation.

Repeatable convergence pattern for onboarding a new school into a Multi-Academy Trust — turning each inherited estate into one secure, cloud-authoritative end state.

A UK finance SME's Azure Virtual Desktop estate was losing FSLogix profiles on a recurring basis — the kind of fault that erodes trust in a whole platform. It had been treated as a timing problem for months. It wasn't: the profiles share had no authentication identity at all. This is the diagnosis, the rebuild around the real root cause, and the gates I left behind.